Help
Frequently asked questions
Delivery, returns, sizes, ordering: the answers to the questions we are asked most often.
What are the delivery times and costs?
We prepare your order within 2 working days, then:
- Metropolitan France · Pick-up point €5, 3 to 5 working days
- Metropolitan France · Home delivery, tracked €8, 2 to 3 working days
- European Union, Switzerland and the United Kingdom · Home delivery, tracked €18, 3 to 6 working days
- Rest of the world · Home delivery, tracked €45, 5 to 12 working days
Delivery is free in metropolitan France for orders from €200. Every parcel is tracked and insured; your tracking number reaches you as soon as it is shipped.
For destinations outside the European Union, customs duties may be charged on receipt. Set by the local authorities, they are payable by the recipient.
All the details: delivery and returns.
Can I return or exchange a piece?
You have fourteen days from receipt to change your mind, without having to give a reason. Pieces must come back to us unworn, unwashed, with their labels attached.
Write to us at contact@maisonpetiteromance.com with your order number: we send you the instructions within two business days. Return costs remain at your expense; the refund is made on receipt and inspection of the piece, to your original means of payment.
Returns are made by Mondial Relay only, to the relay point My Golden Closet, 3 cité Rougemont, 75009 Paris.
We do not offer direct exchanges: return the piece and place a new order. That is what guarantees that the size you want is still available.
The contractual details are set out in our terms and conditions of sale.
How do I choose my size?
The size guide gives, piece by piece, the measurements that correspond to each size. It also opens from every product page, next to the size selection.
If you are unsure, write to us at contact@maisonpetiteromance.com: we advise you based on your measurements and the look you are after.
How do I place an order and pay?
Select your piece and your size, add it to the cart, then follow the steps to payment. A confirmation reaches you within minutes. If it is late, check your spam folder.
Transactions are encrypted and processed by Wix’s secure payment providers. No bank details pass through our servers. VAT not applicable, article 293 B of the French General Tax Code.
As long as your parcel has not left the workshop, we are happy to change or cancel your order: write to us without delay.
How can I reach you?
By email at contact@maisonpetiteromance.com, or through our contact form. We reply Monday to Friday.
By private message on Instagram, @maisonpetiteromance, for quick questions.
How are reviews of our pieces published?
A few days after your order is delivered, we write to ask for your review of the pieces you bought. Only customers who received this personal link can leave one, once per piece. The “Verified purchase” label is added by our sales platform when it links the review to a purchase.
Reviews are published as written, with their rating, the date they were left and the name given, without being edited or sorted by rating. They are not paid for and give no reward of any kind.
The maison may reply publicly to a review. It only removes a review if it is abusive, off-topic, discloses personal data or is unlawful, and then tells its author why.
Does a review seem fake or abusive? Use the “Report a review” link under each review, or write to us at contact@maisonpetiteromance.com.
